FAQ
ORDERS & SHIPPING
When will my order ship?
For in-stock items, please allow 3–5 business days for your order to be processed before shipment. This includes order preparation, quality checks, labeling, and packaging.
How long does delivery take?
After your order has been dispatched, delivery typically takes approximately 5–10 business days. For most in-stock orders, total delivery time from the date of purchase is approximately 8–15 business days.
Delivery times are estimates and may occasionally vary due to carrier delays, weather, holidays, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has shipped, we’ll send you a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Can I change or cancel my order?
Please contact us at care@rahoracopet.com as soon as possible.
We’ll do our best to accommodate your request, but once an order has entered processing, fulfillment, or shipment, we may no longer be able to make changes or cancel it.
What should I do if I entered the wrong shipping address?
Contact us at care@rahoracopet.com as soon as possible.
If your order has not yet entered fulfillment, we’ll do our best to update the address. Once an order has been processed or shipped, address changes may no longer be possible.
Customers are responsible for providing a complete and accurate shipping address at checkout.
What if my package is delayed?
Occasional shipping delays may happen due to carriers, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
If your order is significantly delayed, contact us at care@rahoracopet.com and we’ll be happy to help.
What if my package is marked as delivered but I can’t find it?
First, please check around your delivery location and with household members, neighbors, front desk staff, or building management where applicable.
We also recommend allowing up to 24 hours, as some carriers may mark a package as delivered shortly before final delivery.
If you still cannot locate your package, contact the carrier and then reach out to us at care@rahoracopet.com.
RETURNS & REFUNDS
What is your return policy?
We accept eligible returns requested within 30 days of delivery.
Returned items must be unused, unwashed, free from food or pet residue, and returned in their original condition and packaging.
For complete details, please see our Returns & Refunds Policy.
How do I start a return?
Email us at care@rahoracopet.com with your order number and the reason for your return.
Please do not send your item back before contacting us. Once your return is approved, we’ll provide the appropriate return address and instructions.
Do I have to pay for return shipping?
For returns due to a change of mind, customers are responsible for arranging and paying for return shipping.
If your item arrived damaged, defective, or incorrect and a return is required, RAHORACO will cover the applicable return shipping cost.
When will I receive my refund?
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days.
Your bank or card provider may require additional time to post the refund to your account.
What if my item arrives damaged, cracked, chipped, defective, or incorrect?
Please contact us at care@rahoracopet.com as soon as possible.
Include your order number and clear photos of the item and packaging where applicable.
Once we review your request, we’ll work with you on an appropriate solution, which may include a replacement or refund.
Please do not dispose of the damaged item or packaging until we have provided instructions
PRODUCTS & CARE
Are RAHORACO bowls food safe?
Yes. RAHORACO bowls are food safe and designed for everyday feeding.
Are RAHORACO bowls dishwasher safe?
Yes. RAHORACO bowls are dishwasher safe.
For the best long-term appearance, we recommend handling your bowl with care and avoiding unnecessary impact with other hard objects during washing.
Are RAHORACO bowls microwave safe?
Yes. RAHORACO bowls are microwave safe.
As with any heated dishware, please use care when removing the bowl after heating, as the bowl may become hot.
How should I care for my RAHORACO bowl?
RAHORACO bowls are designed for everyday use and can be cleaned in the dishwasher.
Avoid dropping or striking the bowl against hard surfaces, as ceramic and similar materials may chip or break from impact.
Are slight variations in color, pattern, or finish normal?
Yes. Slight differences in color, pattern, texture, or finish may occur between individual pieces.
These subtle variations are part of the character of the product and do not normally affect its function.
How do I choose the right size for my pet?
Please refer to the dimensions and size information provided on each product page.
We recommend considering your pet’s size, eating habits, and preferred feeding height when choosing a bowl.
Where can I find product dimensions and material information?
Product dimensions, materials, and other product-specific details can be found on the individual product page.
PRE-ORDERS
What does “Pre-Order” mean?
A pre-order allows you to purchase an item before it is ready for immediate shipment.
Products marked as Pre-Order will include an estimated shipping date or shipping window on the product page.
When will my pre-order ship?
The estimated shipping date or shipping window will be shown on the product page when you place your order.
Pre-order dates are estimates and may occasionally change. If there is a significant delay, we’ll make reasonable efforts to notify you by email.
What happens if my order contains both in-stock and pre-order items?
Orders containing both in-stock and pre-order items will generally ship together once all items are available.
This means that an in-stock item may be held until the pre-order item is ready to ship.
Can I cancel a pre-order?
Please contact us at care@rahoracopet.com as soon as possible if you would like to cancel a pre-order.
We’ll do our best to accommodate your request. However, once the order has entered processing, production, or fulfillment, cancellation may no longer be possible.
RAHORACO
How can I contact RAHORACO?
You can reach us at care@rahoracopet.com.
We’re happy to help with questions about products, orders, shipping, returns, or anything else related to your RAHORACO experience.
Where can I learn more about RAHORACO?
Visit our Our Story page to learn more about RAHORACO, our approach to design, and the ideas behind the brand.