FAQ

SHIPPING

RAHORACO ships to the United States and selected international destinations. Available shipping destinations will be shown at checkout.

In-stock orders are typically processed within 3–5 business days.

Some oversized furniture items may require additional processing time. XL and 2XL sizes of The Lounge Pet Bed require an additional 7 business days for oversized-item handling before dispatch.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.

After dispatch, delivery typically takes approximately 5–10 business days. For most in-stock orders, total delivery time from purchase is approximately 8–15 business days.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs processing, or other circumstances outside our reasonable control.

Subscribe to RAHORACO emails to receive complimentary standard shipping.

Express shipping is also available for an additional charge, with available options and rates shown at checkout.

When tracking is available, it will be included in your shipping confirmation email. Please allow some time for tracking updates to appear after your order has shipped.

Occasional shipping delays may occur due to carriers, weather, customs processing, holidays, transportation disruptions, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at care@rahoracopet.com and we’ll do our best to assist you.

Please check around the delivery location and with household members, neighbors, front desk staff, or building management where applicable. We also recommend allowing up to 24 hours, as some carriers may mark a package as delivered shortly before final delivery.

If you still cannot locate it, please contact the shipping carrier first, then contact us at care@rahoracopet.com.

If your tracking has not updated for an extended period or you believe your package may be lost, please contact us at care@rahoracopet.com. We may need to open an investigation with the shipping carrier before determining the appropriate resolution.

ORDERS

If you need to change or cancel your order, please contact us as soon as possible at care@rahoracopet.com. Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

Please contact us as soon as possible at care@rahoracopet.com with your order number and the correct address. If the order has already been processed or shipped, we may not be able to update the address.

If your order has not yet been processed, contact us as soon as possible and we’ll do our best to help. Once processing has begun, changes may no longer be possible.

RETURNS & REFUNDS

Eligible items may be returned within 30 days of delivery under RAHORACO’s voluntary return policy.

To be eligible, items must be unused, unwashed, free from food or pet residue, and in their original condition, with all parts, accessories, and original packaging where reasonably possible.

Product-specific return conditions may apply to certain oversized or furniture items and will be stated on the relevant product page.

Any applicable statutory consumer rights remain unaffected.

Please contact us at care@rahoracopet.com with your order number and reason for the return. Once your request has been reviewed, we’ll provide the appropriate return address and instructions.

Please do not send items back without contacting us first.

Yes. Certain oversized or furniture items, customized or personalized products, and other specified items may have additional return conditions. Any product-specific requirements will be clearly stated on the relevant product page.

Please contact us at care@rahoracopet.com as soon as possible with your order number and clear photos of the item, packaging, and shipping label where applicable.

Depending on the situation, we may offer a replacement, replacement parts, partial refund, full refund, or another appropriate solution. Please do not discard the product or packaging until we have reviewed your request.

For returns that are not due to an item arriving damaged, defective, or incorrect, customers are responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us at care@rahoracopet.com so we can arrange an appropriate solution and cover applicable return shipping costs where necessary.

Applicable statutory consumer rights are not affected.

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

PRODUCTS & CARE

Product dimensions, materials, and other specifications can be found on each product page. We recommend reviewing these details before placing your order to make sure the product is suitable for your pet and space.

FEEDING

Yes. Our ceramic bowls are food-safe, lead-free, and BPA-free, making them suitable for serving both food and water.

Yes. Our glazed ceramic bowls are dishwasher and microwave safe. Avoid sudden temperature changes, as rapid heating or cooling may cause ceramic to crack or become damaged.

Wipe wooden trays and stands with a soft, damp cloth, then dry them thoroughly. Do not soak them, leave them standing in water, or expose them to prolonged moisture or extreme heat.

Yes. Because wood is a natural material, variations in color, grain, texture, and pattern are normal. These differences are part of the natural character of each piece and are not considered defects.

Please refer to the dimensions and capacity listed on each product page. We recommend considering your pet’s size, feeding habits, and preferred eating height when choosing a bowl, stand, or tray.

WALK

Please choose your collar size primarily based on your pet’s neck measurement. Measure around the neck where the collar will naturally sit, making sure the tape is snug but not tight. Refer to the size guide on each product page for the recommended fit. Weight ranges, where provided, are for general reference only.

Care instructions vary depending on the material and construction of each product. Please refer to the Materials & Care section on the individual product page for specific cleaning and care guidance.

REST

Please refer to the size guide on each product page and measure your pet from the nose to the base of the tail while they are lying down.

If your pet likes to stretch out, we recommend sizing up. For larger sizes, we also recommend measuring your available floor space before ordering.

Care instructions vary by material and design. Please refer to the individual product page for specific cleaning and care guidance.

For removable covers, we generally recommend gentle cleaning and avoiding high heat to help preserve the material over time.

Some larger pet sofas and beds may arrive rolled for easier shipping.

After unrolling, allow the foam some time to fully expand and return to its natural shape before use.

Return requirements for pet sofas and beds may differ from our standard return policy due to their size and packaging.

For The Lounge Pet Bed, voluntary returns are accepted within 30 days of delivery only if the item remains unused, unopened, and in its original packaging.

Opened or used sofas are not eligible for voluntary returns.

This does not affect your rights if an item arrives damaged, defective, or incorrect. Please refer to the product page and our Returns & Refunds Policy for full details.