Shipping policy
At RAHORACO, we carefully prepare each order before it begins its journey to you.
Order Processing
For in-stock items, please allow 3–5 business days for order processing before shipment.
Processing time includes order preparation, quality checks, labeling, and packaging.
Business days do not include weekends or U.S. federal holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
After your order has been dispatched, estimated delivery is typically 5–10 business days.
For most in-stock orders, total delivery time from the date of purchase is approximately 8–15 business days.
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to carrier delays, weather conditions, holidays, transportation disruptions, high order volumes, or other circumstances outside our reasonable control.
Pre-Order Items
Some RAHORACO products may be offered as pre-order items.
For pre-order products, the estimated shipping date or shipping window will be stated on the applicable product page.
Estimated pre-order shipping dates are provided in good faith but may be subject to change.
If a pre-order experiences a significant delay, we will make reasonable efforts to notify you using the email address associated with your order.
By purchasing a pre-order item, you acknowledge that the product will not ship immediately and agree to the estimated shipping timeline displayed at the time of purchase.
Orders Containing Both In-Stock and Pre-Order Items
If your order contains both in-stock and pre-order items, the order will generally ship together once all items are available.
This means that in-stock items in the same order may be held until the pre-order item is ready to ship.
If separate shipping is available for a particular order, we may contact you with additional information.
Shipping Delays
While we work to deliver orders within the estimated timeframes above, delays may occasionally occur.
RAHORACO is not responsible for delays caused solely by shipping carriers, severe weather, transportation disruptions, holidays, customs processing, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at care@rahoracopet.com and we will do our best to assist you.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing your order.
If you notice an error in your shipping address, contact us at care@rahoracopet.com as soon as possible.
We will do our best to accommodate address changes before an order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has begun.
RAHORACO is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.
Tracking Your Order
When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Tracking updates are controlled by the shipping carrier and may occasionally be delayed.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
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check around the delivery location;
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check with household members, neighbors, front desk staff, or building management where applicable; and
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allow up to 24 hours, as some carriers may mark packages as delivered shortly before final delivery.
If the package still cannot be located, please contact the shipping carrier and then contact us at care@rahoracopet.com.
We will review the situation and assist where reasonably possible.
A carrier delivery confirmation may be considered evidence that an order was delivered, subject to applicable law.
Lost Packages
If tracking has not updated for an extended period or you believe your package may be lost in transit, please contact us at care@rahoracopet.com.
We may need to open an investigation with the shipping carrier before determining the appropriate resolution.
Please note that carrier investigations may take additional time to complete.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, cracked, chipped, defective, or incorrect, please contact us at care@rahoracopet.com as soon as possible.
Please include your order number and clear photos of the item and packaging where applicable.
Damaged, defective, or incorrect orders will be handled in accordance with our Refund Policy.
Please do not dispose of damaged items or packaging until we have reviewed your request and provided instructions.
Multiple Packages
In some cases, items from the same order may arrive in separate packages.
If your order is shipped in multiple packages, tracking information may be provided separately for each shipment.
Please check all available tracking information before contacting us regarding a missing item.
Changes or Cancellations
If you need to change or cancel your order, please contact us at care@rahoracopet.com as soon as possible.
We will do our best to accommodate your request.
However, once an order has entered processing, fulfillment, or shipment, we may be unable to make changes or cancel the order.
If an order can no longer be canceled, you may request a return after receiving it in accordance with our Refund Policy.
Questions
If you have any questions about shipping, delivery, tracking, or your order, please contact us at: