Refund policy

We want you and your pet to love your RAHORACO purchase. If something isn’t right, we’re here to help.

This policy explains RAHORACO’s voluntary 30-day return policy, product-specific return conditions, and additional rights that may apply under consumer protection laws.

30-Day Returns

RAHORACO offers a voluntary 30-day return policy for eligible purchases, starting from the date of delivery.

To qualify for a return under this policy, items must be:

Unused and unwashed.
Free from food, water, pet hair, saliva, odors, stains, scratches, bite marks, or other signs of use.
In their original condition.
Returned with all original parts, accessories, and original packaging where reasonably possible.

Proof of purchase is required.

To request a return, please contact us at care@rahoracopet.com within 30 days of delivery, providing your order number and reason for the return.

Please do not send any items back without contacting us first. Once your request has been reviewed, we will provide the appropriate return address and instructions.

Unauthorized returns may not be accepted.

These voluntary return conditions do not affect any mandatory consumer rights under applicable law.

Bowls, Toys & Pet Accessories

Bowls, toys, collars, leashes, and other pet accessories are eligible for return within 30 days of delivery, provided they meet our return conditions.

For hygiene and safety reasons, items that have been used, washed, or show signs of food, water, pet residue, stains, odors, scratches, or other use may not be accepted for voluntary returns.

If an item arrives damaged, defective, or incorrect, please contact us for assistance.

The Lounge Pet Bed

Due to its vacuum-compressed packaging, The Lounge Pet Bed may be returned within 30 days of delivery only if it is unused and its original vacuum-sealed packaging remains unopened and intact.

Once the vacuum-sealed packaging has been opened and the bed has expanded, the product is no longer eligible for change-of-mind returns under our voluntary return policy.

Please carefully review the product dimensions, materials, colors, and specifications before placing your order.

If your pet bed arrives damaged, defective, or incorrect, please contact us at care@rahoracopet.com with your order number and clear photos or videos showing the issue.

Depending on the circumstances, we may offer a replacement, replacement parts, a refund, or another appropriate resolution.

These voluntary return restrictions do not limit any mandatory consumer rights under applicable law. In particular, opening vacuum-compressed packaging does not automatically remove statutory withdrawal or cancellation rights where those rights apply.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us at care@rahoracopet.com as soon as possible.

Please include:

Your order number.
Clear photos or videos showing the issue.
Photos of the packaging and shipping label, where applicable.

Please do not discard the affected product or its packaging until we have reviewed your request and provided instructions, where reasonably possible.

Depending on the circumstances, an appropriate resolution may include replacement parts, repair, replacement of the product, a partial refund, or a full refund.

A physical return may not always be required.

If a return is necessary because an item arrived damaged, defective, incorrect, or due to an error by RAHORACO, we will cover the applicable return shipping costs where required by law or under the resolution we provide.

Nothing in this section limits any mandatory rights or remedies available under applicable consumer protection laws.

Non-Returnable Items

Under our voluntary return policy, we do not accept change-of-mind returns for:

Used or washed items.
Products showing signs of use, including food residue, pet hair, saliva, stains, odors, scratches, or bite marks.
The Lounge Pet Bed if its original vacuum-sealed packaging has been opened or broken.
Gift cards.
Products clearly marked Final Sale at the time of purchase.

These restrictions do not apply where a return, cancellation, refund, or other remedy is required under applicable law.

Return Shipping

RAHORACO does not provide free return shipping for change-of-mind returns.

For eligible returns under our voluntary 30-day return policy, customers are responsible for arranging and paying for return shipping.

Return shipping costs may vary depending on the destination, package dimensions, weight, and shipping provider.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.

Please contact us before sending any item back. We will provide the appropriate return address and instructions.

We do not accept returns sent cash on delivery, postage due, or with unpaid shipping charges.

Customers are responsible for securely packaging returned merchandise. If an item is damaged during return transportation because of inadequate packaging, the refund may be reduced where permitted by applicable law.

Applicable statutory consumer rights remain unaffected.

Original Shipping Charges

For returns made under RAHORACO’s voluntary 30-day return policy, original shipping charges are generally non-refundable.

However, where applicable consumer protection laws require reimbursement of the original standard delivery charge, including certain statutory withdrawals or cancellations in the European Union and United Kingdom, we will comply with those requirements.

Additional charges for premium or express shipping may not be refundable where permitted by law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or product, you may return an eligible item in accordance with this policy and place a new order.

If you received an incorrect, damaged, or defective item, please contact us before placing another order.

European Union Customers

RAHORACO offers eligible customers in the European Union our voluntary 30-day return policy, subject to the conditions described above.

In addition, EU consumers generally have a statutory right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.

After notifying us of their decision to withdraw, consumers generally have an additional 14 days to return the goods.

For eligible statutory withdrawals, customers are generally responsible for the direct cost of returning the goods where permitted by law and where this responsibility has been properly disclosed before purchase.

Consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. Where handling goes beyond what is reasonably necessary and reduces the value of the goods, an appropriate deduction may be made where permitted by law.

Certain goods may be excluded from the statutory right of withdrawal under applicable law. However, opening the vacuum-compressed packaging of The Lounge Pet Bed does not automatically remove a consumer’s statutory withdrawal rights.

Where required by law, RAHORACO will reimburse eligible payments, including the original standard delivery charge, without undue delay and within 14 days of being informed of the consumer’s decision to withdraw. We may withhold reimbursement until we receive the returned goods or the consumer provides evidence of having sent them back, where legally permitted.

Nothing in this policy limits any mandatory consumer rights available under applicable EU law.

United Kingdom Customers

RAHORACO offers eligible customers in the United Kingdom our voluntary 30-day return policy, subject to the conditions described above.

In addition, UK consumers generally have the statutory right to cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason.

After notifying us of cancellation, consumers generally have another 14 days to return the goods.

Customers are generally responsible for return shipping costs where permitted by law and where this responsibility has been properly disclosed before purchase.

Consumers may inspect goods to the extent reasonably necessary, as they would be able to in a physical store. A deduction for diminished value may apply where legally permitted if goods have been handled beyond what is necessary.

Opening the vacuum-compressed packaging of The Lounge Pet Bed does not automatically remove applicable statutory cancellation rights.

Where required by law, RAHORACO will reimburse eligible payments, including the original standard delivery charge, within 14 days of being informed of the cancellation. We may withhold reimbursement until we receive the returned goods or the consumer provides evidence of having sent them back, where legally permitted.

Nothing in this policy affects statutory rights relating to goods that are faulty, damaged, incorrectly supplied, or not as described.

Customers in Other Countries or Regions

Consumer protection rights vary by country and region.

RAHORACO’s voluntary 30-day return policy applies in addition to any mandatory consumer rights that apply to your purchase.

Where local laws provide rights or remedies that cannot legally be excluded, those rights will continue to apply regardless of the voluntary return conditions described in this policy.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

For approved returns under our voluntary return policy, refunds will generally be issued to your original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

For statutory cancellations, withdrawals, or other legally required refunds, we will follow the applicable legal deadlines.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at care@rahoracopet.com.