Refund policy
We want you and your pet to love your RAHORACO purchase. If something isn’t right, we’re here to help.
30-Day Returns
We have a 30-day return policy. This means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be unused, unwashed, free from food or pet residue, and in the same condition in which you received it. Items should be returned in their original packaging with all included parts and accessories.
A receipt or proof of purchase is also required.
To request a return, please contact us at care@rahoracopet.com with your order number and reason for the return.
Please do not send your item to any address without contacting us first. Once your return has been approved, we will provide the appropriate return address and return instructions.
Items returned without prior authorization may not be accepted.
Return Shipping
For returns due to a change of mind, customers are responsible for arranging and paying for return shipping.
We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.
We do not accept returns sent with postage due or cash on delivery.
Original shipping charges are non-refundable unless the item arrived damaged, defective, incorrect, or the return is otherwise due to an error on our part.
Customers are responsible for securely repacking returned items. We strongly recommend using the original RAHORACO packaging and protective materials.
Returns that are damaged during return shipping due to inadequate or improper packaging may not qualify for a full refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, cracked, chipped, defective, or incorrect, please contact us at care@rahoracopet.com as soon as possible.
Please include your order number and clear photos of:
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the damaged or incorrect item;
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the packaging; and
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the shipping label, where applicable.
Once we review your request, we will work with you to make it right through a replacement, refund, or another appropriate solution.
For damaged or defective products, a physical return may not always be required. Please do not dispose of the product or packaging until we have reviewed your request and provided instructions.
If a return is required because the item arrived damaged, defective, or incorrect, RAHORACO will cover the applicable return shipping cost.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different item is to return your original item and, once your return has been approved, place a new order for the item you would like.
If you received an incorrect or defective item, please contact us before placing another order.
Non-Returnable Items
We cannot accept returns for:
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items that have been used or washed;
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items with food, pet residue, stains, odors, or other signs of use;
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personalized, engraved, or custom-made products;
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gift cards; or
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products specifically marked as Final Sale at the time of purchase.
Please contact us at care@rahoracopet.com if you are unsure whether your item is eligible for return.
European Union Customers
If your order is shipped to the European Union, you may have the legal right to cancel your purchase within 14 days of receiving your order without providing a reason, subject to applicable consumer protection laws and exceptions.
Products should be returned in their original condition and packaging. You may be responsible for return shipping costs where permitted by applicable law and where those costs were disclosed before purchase.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Refunds
We will notify you once your return has been received and inspected and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
Original shipping fees are non-refundable unless the return resulted from a damaged, defective, or incorrect item or another error on our part.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at care@rahoracopet.com.
Questions?
For any questions about returns, refunds, or damaged orders, please contact us at: